Chat

[Victoria189]

I am trying to chat with someone to make an upgrade/ discuss my upgrade options. 

[Chris_B · Accepted solution]

@Victoria189  Live chat is only available if an agent is free to chat. You also need to be logged in to your online account.   

[Victoria189]

I am logged into my online account but cannot for the life of me find anywhere that says live chat.

[XRaySpeX]

@Victoria189 : If you are on contract just click "Contact EE" at the top of any Community page and follow through for what you want until you see "Start conversation" to Live Chat during UK business hours.

[vhevh]

Hi

[Nikusor2019]

Hi I want to talk with someone 

[James_B]

Hi @Nikusor2019,

Welcome to the EE Community. 🙂

You can chat to an EE Guide at Contact us about your mobile phone (ee.co.uk).

Is it something we might be able to help you with in the community?

James

[Akoamir]

Hi 

can you connected my Sim card please there’s no other signal my phone number ***********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[James_B]

Hi @Akoamir,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Are you in the UK or roaming?

Are you having this problem in one location or everywhere?

James

[amandadoyle566]

I done my upgrade on 21 September just wondering how long it takes for me to reserve it order number is 

[mod edit: removed personal details from the public forum]