Cannot link my number to my account

[adagoktas]

 

I have a Pay as You Go sim card and whenever i try linking it, towards the end of the process it says "We're having trouble linking your products." I've tried again and again and still wont work.

It also already has £10 topped up in it apparently and I got it yesterday.

[Vitale_K0]

Leanne,

I'm currently in the process of adjusting my account.

I believe I can send texts using the free Wi-Fi connection in public places.

Vi

[Vitale_K0]

Leanne, 

Here's an update from the Team Support chat:

The department you're trying to reach is currently closed.

Don't worry, they'll be back Sat, 2:00pm.

😏

[Leanne_T]

You can top up using the fast payment online service My EE - Make Anonymous Payment if needed @Vitale_K0 

Please try again when the team are available or call us from any phone on +44 (0)7953 966 150. 

Leanne. 

[redstevel]

I did call them but they were no help as the system was down. Absolutely useless. Was told it could be 24 hours. Waited longer, still down

[Christopher_G]

Hi @redstevel 

I recommend getting in touch now that the timescale has elapsed. The Mobile Care team will then be able to run through more troubleshooting to get to the bottom of the problem.
Chris