Cannot link my number to my account

[adagoktas]

 

I have a Pay as You Go sim card and whenever i try linking it, towards the end of the process it says "We're having trouble linking your products." I've tried again and again and still wont work.

It also already has £10 topped up in it apparently and I got it yesterday.

[Christopher_G · Accepted solution]

Hi @adagoktas 

Welcome to the community.

If you speak to our Mobile Care team, they'll be able to link it from our side for you.
Chris

[JosephHKHK]

Hi Chris,

Will EE fix the system problem, such that customers can link the sim card online? Calling Mobile Care team is not a solution because no one is picking up the phone.

Joseph

[Christopher_G]

Hi @JosephHKHK 

Yes, we've fed back examples to our web team who are looking into it. In the mean time, our Mobile Care team will be able to link accounts.

Chris

[adagoktas]

sorry to bother you again but what if i cant call? could i text them or would they just do it here without me calling

thanks for your time!

[James_B]

Hi @adagoktas,

You can chat with Customer Care online at Contact EE.

Hope this helps. 🙂

James

[Vitale_K0]

Hi there!

I have the same problem called "cannot link my number..."

1-Unfortunately, I'm currently abroad at the airport🤔, and it seems that the service is unavailable.

We’re having trouble linking your products

Message us

Closed now

Messaging is currently unavailable. Please try again during opening hours.

Opening hours:
8am to 10.30pm, every day

2-Am I expected to wait for the opening hours without any support?

3-Additionally, I've noticed that the 150 helpline is not functioning here, making it impossible for me to check my balance. Is this a typical situation with EE?

[Leanne_T]

Hi @Vitale_K0 

Please try us again once the office is open and the team will certainly see if they can get this set up for you. 

Where are you roaming at the moment? 

Can you make calls to other numbers and send texts? 

Leanne.

[Vitale_K0]

Hi, Leanne!

1- My roaming currently provided by Turkcell Istanbul.

2- I've only received 5 "welcome abroad" messages so far.

My main objective is solely to check my balance and top up.

Thanks for considering my request!

[Leanne_T]

Thanks @Vitale_K0 

Have you been able to message the team this morning to get your account set up?

Do you have credit on your account to make calls and send texts? 

Full charges can be found in our Roaming Costs Help page. 

Leanne.