Can you clarify? You said:
@Angela159 wrote:
I can’t check my bill, or pay it through the app and website - it says an error has occurred.
It may seem nit picky but you you mean through the app or website?
I ask because I had an app failure that lasted for many months, but I could get into my account via the website.
The system is slow and clunky, but for me it works in the end. It may take several attempts.
Also see if a different browser works.
@Angela159 wrote:Please can someone help.
Very unhappy customer
There are many dozens of messages like yours. They appear daily.
The system has been bust for months. No one at EE will own up to the issue, let alone fix it. You can get sent around in circles.
Sadly, there doesn't seem to be any way to use this community to get anything done. I did get my issue forwarded to someone higher up the food chain, but since then I have seen numerous accounts of that route going nowhere. The ever helpful community team may have just given up.
