App wont accept details

[Tom3459]

Hi, 

I can't seem to access my account via the app. It states there is account recognised from the account number but when I go to add details to set up the account number isn't recognised.

Is the billing account number different? Also can't find landline number but am paying bill foe it 🤔

[Christopher_G · Accepted solution]

Hi @Tom3459 

Welcome to the community.

If you speak with our Customer Support team, our guides will be able to help you get your accounts linked and make sure you can access them on the app.

Chris