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Cannot Upgrade Through Website Or App

Daulby90
Contributor
Contributor

‎13-09-2022 10:32 AM - edited ‎13-09-2022 10:43 AM

 I am eligible for an upgrade and have been for some time now but I cannot use the upgrade function through the EE website. I cannot even click the Upgrade box when it gives me the 3 options (Shop, Upgrade, Manage Account). 


I have tried various browsers and devices, I've cleared my cookies & cache but still nothing.

Why is something that should be so simple so complicated?

5 REPLIES 5
Christopher_G
EE Community Support Team

‎13-09-2022 02:25 PM - edited ‎13-09-2022 02:26 PM

Hi @Daulby90

Are you on a SIM only plan at the moment?

Chris

0 Helpful
Daulby90
Contributor
Contributor
In response to Christopher_G

‎13-09-2022 03:52 PM

Hi @Christopher_G 

Yes I am currently on a Sim Only. 

 

Now for some reason I cannot even view phones to add as another line. 

0 Helpful
Vicky35
Investigator
Investigator

‎13-09-2022 04:11 PM

I'm having the exact same problem!

Been trying to upgrade for ages and I'm sim only. Can't connect to anyone on live chat either

James_B
EE Community Manager
EE Community Manager
In response to Daulby90

‎13-09-2022 06:02 PM

Hi @Daulby90,

Please get in touch with Customer Care so a member of the team can check your eligibility for upgrading to a phone plan and taking an additional contract.

They'll be happy to help.

James

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Vicky35

‎13-09-2022 06:06 PM

Hi @Vicky35,

Please get in touch with Customer Care so a member of our Customer Care Team can check your eligibility to upgrade to a phone plan.

They'll be happy to help.

James