What's happened to my EE app?

[AJ4Che]

I opened my EE app and it was gone!

At first, I thought it was upgraded with a new design, but when I logged in it sent me to their online site!

What's happened? Where is the EE app?

[Chris_B]

@AJ4Che  It’s there. You need to login again and setup the new app. 

[Patt1]

I find I have to use a PIN number to go straight to the app but if I want to use my password, it takes me on a loop to the main site. Decided to stick with the PIN. The new app as well as this new community layout might take some getting use to ALTHOUGH it seems faster so far so good.

[AJ4Che]

Thanks Patt1

I got as far as adding a pin code, but that was it, as after that it kept sending me to the website. So I've decided to delete and reinstall the app

[AJ4Che]

Thanks Chris_B It wouldn't let me set up the app as it kept sending me to their website

[AJ4Che]

After deleting and then reinstalling the My EE app it finally decided to allow me to complete the set-up, so now I'm up and running again. Although I don't really like the new design, but I'll get used to it.

[Chris_B]

@AJ4Che  it does take some getting used too.   Lol

[Colinthecard]

The EE app doesn't even show up on the Google play anymore!

[Leanne_T]

Hi @Colinthecard

Can you download the app by tapping here?

Leanne. 

[Colinthecard]

No , it states my device is no longer supported. Spent a good hour on the chat to EE, they checked the tablet version and operating system version and said there's no reason for that response from Google play