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What's happened to my EE app?

AJ4Che
Investigator
Investigator

I opened my EE app and it was gone!

At first, I thought it was upgraded with a new design, but when I logged in it sent me to their online site!

 

What's happened? Where is the EE app?

12 REPLIES 12
Leanne_T
EE Community Support Team

Hi @Colinthecard

Which device are you using? 

Did our mobile care team raise a support ticket for this? 

Leanne.

Huawei tablet, media pad T5, Android version 8.0.0.

Yes they did raise a support ticket and also directed me here. First thought was that my internal memory was low, so I deleted some apps, also I'd got my default storage location set to my memory card (because I knew internal was low). Needing to reboot to put it back to internal memory, which I did, meant losing my connection with ee chat.

They did say it would need to be escalated if doing everything that I have done.

Incidentally it all started as a result of a message from ee telling me I needed to delete my app and reinstall!

 

Cheers

Colin 

Leanne_T
EE Community Support Team

Thanks for letting me know @Colinthecard

Once the support ticket has been looked into you will be updated. 

Let me know how you get on. 

Leanne.