Cannot Upgrade Through Website Or App
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13-09-2022 10:32 AM - edited 13-09-2022 10:43 AM
I am eligible for an upgrade and have been for some time now but I cannot use the upgrade function through the EE website. I cannot even click the Upgrade box when it gives me the 3 options (Shop, Upgrade, Manage Account).
I have tried various browsers and devices, I've cleared my cookies & cache but still nothing.
Why is something that should be so simple so complicated?
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13-09-2022 02:25 PM - edited 13-09-2022 02:26 PM
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13-09-2022 03:52 PM
Yes I am currently on a Sim Only.
Now for some reason I cannot even view phones to add as another line.
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13-09-2022 04:11 PM
I'm having the exact same problem!
Been trying to upgrade for ages and I'm sim only. Can't connect to anyone on live chat either
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13-09-2022 06:02 PM
Hi @Daulby90,
Please get in touch with Customer Care so a member of the team can check your eligibility for upgrading to a phone plan and taking an additional contract.
They'll be happy to help.
James
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13-09-2022 06:06 PM
Hi @Vicky35,
Please get in touch with Customer Care so a member of our Customer Care Team can check your eligibility to upgrade to a phone plan.
They'll be happy to help.
James

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