Can’t view remaining data allowance on EE app on PAYG

[EngineRoomDave]

Can I get some support with the above please. Kind Regards ERD

[Christopher_G]

Hi @EngineRoomDave

Welcome to the community.

What happens when you try to view this information?

Chris

[XRaySpeX]

Instead text AL to 150 to see your remaining allowances.

[EngineRoomDave]

Hi Chris, thanks for replying, it displays a box with ‘something went wrong and we cannot show your remaining data at the moment. We’re sorry about this. Please try again later in a few minutes’.
It has been doing this since you updated the App. I’ve uninstalled and reinstalled and it still doesn’t work.
Thanks.

Sent from my iPhone 12 Pro

[EngineRoomDave]

Thank you for the advice. I would like to see it within the App though. I used to be able to before the new App was released.
Thanks again.

Sent from my iPhone 12 Pro

[James_B]

Hi @EngineRoomDave,

Do you see the same issue in My EE online?

James

[EngineRoomDave]

Hi James
It does when I log in on my online account.
Thanks for your reply

Sent from my iPhone 12 Pro

[Jow340]

I have exactly the same problem. 
did you ever get this resolved ?

[XRaySpeX]

@Jow340 : Text AL to 150 to see your remaining allowances.

[EngineRoomDave]

No solution to the problem as yet Jow340