Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[Christopher_G]

I've sent a few private messages to get some information from you so that we can look into this further.

Chris

[SteveA4]

Hi @Katie_B, is there any progress on linking my SIM to my account. It's rather frustrating that I am unable manage my SIM and check data usage?

[Leanne_T]

Hi @SteveA4 

We will let you know when we have an update, thanks for providing the details. 

You can find useful text information for managing your account in our Get Help by Texting 150 on Pay As You Go? article, or you can check your data usage by visiting add-on.ee.co.uk when not connected to WiFi. 

Leanne 🙂 

[RJLawrence372]

I’m having the exact same problem.   I’ve created a new EE account and I still can’t link my SIM card to it.

[Christopher_G]

Hi @RJLawrence372 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

[RJLawrence372]

Is there a solution to this?

[SteveA4]

I don't think there is yet! Still waiting.

[Katie266]

Hi, 

I am having the same problems, new PAYG sim and new EE account but keeps coming up saying 'we're having trouble linking your products'. Tried numerous times both on website and app and not working.

Thanks

[Leanne_T]

Hi @Katie266 

Thanks for coming here and letting us know. 

I have private message for some details. 

Leanne.

[trups]

I’m having the same problem.   I’ve created a new EE account and can’t link my SIM card to it despite multiple attempts. Any advice please?