Can't link EE pay go SIM to EE account

J2MMY · ‎24-08-2023

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error.

The pay as you go sim card is showing signal and can make calls etc.

Thanks

Bandrews · ‎29-08-2023

Was this resolved?

Am having the same issue as others here.

SteveA4 · ‎29-08-2023

No, it's still an ongoing issue. @Katie_B is trying to resolve!

Leanne_T · ‎29-08-2023

Hi @Bandrews

Thanks for coming here.

Is this a new pay as you go SIM card?

Have you had an EE account using the same email address previously?

Leanne.

Bandrews · ‎29-08-2023

Hi @Leanne_T

Thanks,

This is a new pay as you go Sim Card - it can detect the sim but when I go to connect it fails - seems to be the same issue raised by others here.

I have not had an EE account previously (with this email or any other email).

Thanks,

Ben

Leanne_T · ‎29-08-2023

Thanks @Bandrews

I have sent you a private message for some details.

Leanne 🙂

Looby1839 · ‎29-08-2023

Hi. I'm having the same issue new pay as you go sim and new to EE. Can't link the sim any help would be appreciated x

Hongsworth · ‎29-08-2023

Hi,

I am also having trouble linking a new pay as you go SIM to my new account. Is this resolved? Could I also get some help. Thank you very much.

Li901 · ‎29-08-2023

Same problem here. New pay to go sim, new ee account, cannot link the two. No way to check my usage and etc

Sebee · ‎29-08-2023

Hello there.

Exactly same linking issue here. Brand new PAYG SIM and a brand new account.

Once I put the SIM in the phone I got greeting text and I was able to answer a call. Calling out is impossible so the promotional £10 wasn't applied.

Does that help you help me please? 🙂

Sebee · ‎30-08-2023

Update to my post above. Linking worked the next day. Not sure if it's about lapsed time, the fact that I have used 150 to to up £10 or you guys doing something on your end.

There doesn't seem to be a promotional £10. Not sure what the £10 printed on the outer packet means but it's misleading in my opinion.