Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[Leanne_T]

Hi there @AAAA4A 

Thanks for coming here. 

There are steps to try that can be viewed in the thread and not private. 

Are you trying to link the pay as you go number to an an existing pay monthly or pay as you go EE account? Do you get an error message when trying to link the number? 

Thanks 🙂

Leanne.