Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[Christopher_G]

OK, thanks @CraigyHinchie 

Yes, it should have allowed you to link your account by now. I recommend speaking with our Mobile Care team to see if they can do this manually for you.

Chris

[Anamariadulhani]

Hi. I get a SIM Pay as you go and I can't link to my account. It's how me error like for rest of people on message,; it's any solution for it?

[Christopher_G]

Hi @Anamariadulhani 

Do you have an active pack or credit balance? Have you tried on more than one device/browser?

Chris

[Anamariadulhani]

Hi. I got credit and pack. I'm allow to call, text and mobile data. I try on phone and laptop and still same issue. 

[Christopher_G]

OK, thanks @Anamariadulhani 

I recommend speaking to our Mobile Care team so they can try and link it from my side.

Chris

[Anamariadulhani]

Which options I need to choice?

[Katie_B]

Hi @Anamariadulhani. 

When calling 150 please select option 2, you will then be taken to our automated service.

Please then select options to speak with our account and billing team. 

Katie

[Faryall]

Hello I’m having the same problem, I’m unable to link my payg sim please could you advise how I can solve this thank you

[Leanne_T]

Hi @Faryall 

Thanks for coming here. 

Have you added credit and used the pay as you go SIM? 

Leanne.

[AAAA4A]

Why your reply is private. We need to get an answer to this question or do we have to keep repeating the question to get an answer privately?