Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[Duc]

i have the same problem. new account, new sim, already topped up but can not link  to account. i did get the passcode and at the last step it was unable to link. very annoying now

[Renu03]

I’m having trouble adding my New Pay As you Go Sim card to MyEE account. Please help

[Leanne_T]

Hi @Duc @Renu03 

Thanks for coming here. 

If you get in touch by calling 150 our customer care team can help link the account for you both. 

I have also sent you a private message for some extra details.

Leanne.

[Umarshanarif]

I have same issue 

[Christopher_G]

Hi @Umarshanarif 

Does the SIM card have credit or a pack? Once it's been topped up and the pack activated, you should be able to register it.

You can check by using the automated service on 150.

Chris

[tyler_dudley_05]

I am having the same problem too 

[SpartGus]

Hi @Katie_B,

I have the same issue with not being able to link my PAYG SIM to my new EE account. Could you help me with this issue please.

[Katie_B]

Hello @tyler_dudley_05 and @SpartGus. 

Could you please confirm if you have both activated your EE pay as you go SIM before trying to pair?

Speak soon, 

Katie

[melanieejadee]

I too am having the same issue 
I bought the PAY as you go from a grocery store today. Whenever I try and link it to the account it says there are issues and to try again later, but later produces the same results 

[Leanne_T]

Hi @melanieejadee 

Have you topped up and used the SIM card to make calls and send texts? 

Leanne 🙂