Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[jmhjacobs]

I also have this problem. I have a pay as you go Sim (set up in a EE shop in London, by an EE employee), and topped up specifically for a 4 day trip to France. I get the "can't link, try again or later" message, over and over. It's quite discouraging.

[Christopher_G]

Hi @jmhjacobs 

Welcome to the community.

If you're getting this problem on more than one device or browser, I'd recommend speaking to our Mobile Care team so they can link the account manually for you.

Chris

[Profile closed]

Hi Katie having the same problems please help 

[Leanne_T]

Hi @Profile closed 

Is this a new pay as you go SIM card? 

Have you topped up the account? 

Leanne.

[Profile closed]

Yes it is and I have topped up

[Leanne_T]

Thanks @Profile closed 

If this is still not linking after topping up, please give us a call on 150 and the team will get this sorted for you. 

Leanne.

[dfghjdfhgtjyhku]

Hi, same problem for me @Leanne_T 

[Katie_B]

Hello @dfghjdfhgtjyhku. 

Welcome to the community. 

Please could you confirm if the SIM you are trying to link is active?

Katie

[fhzzky]

Hi @Katie_B 
 I am trying to connect my new PAYG sim to my new EE account. I have an error " We're having trouble linking your products"

[Katie_B]

Hi @fhzzky. 

Welcome to the community. 

Could you please try activating your SIM first then linking?

Katie