Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[zuha1311]

I called 150 but couldnt understand which option to choose. Didnt want to unnecessarily bother the wrong team. 

[Katie_B]

I have sent you a private message to gather more details from yourself @zuha1311. 

Katie

[GB2023]

Hi. 
I am having the same problem with a pay as you go sim. Calling 150 looks like it is going to cost me money. Not sure I should have to pay for getting the issue fixed?

[iwjj1219]

Hi @Katie_B I am having the same problem and same message. Is there a solution,can you help me

[James_B]

Hi @GB2023 and @iwjj1219,

Welcome to the EE Community. 🙂

I've sent you both a private message. Please can you check you inbox and get back to me when you have a moment?

Thanks

James

[kento9]

@Katie_B Hi, I have the same issue as well. Can't find any solution to it online.

[James_B]

I've sent you a private message @kento9 

Please check your inbox and get back to me when you have a moment.

Thanks

James

[SingC]

Hi, I have the same problem. How to fix it?  Thanks

[James_B]

I've sent you a private message @SingC 

Please check your inbox and get back to me when you have a moment.

Thanks

James

[Soellin]

Same issue here.