Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[DelphiSh]

Hello, 

I have the same problem, is there anything you can suggest.

Thank you

[Sheila42]

Apparently there is a problem with the website and app so until it is fixed you could try going to the store, that’s what I’m going to do.

[bradster]

may be worth ringing and speaking with cs or the technical team They will check your email and see if any email is linked to an old account and link it with your new one 

[Leanne_T]

Hi @DelphiSh @Sheila42 

If you give us a call on 150 or visit an EE Store, the team will get your account set up for you. 

I have also sent you a private message for some extra details. 

Leanne. 

[Jason37]

Hi I’m get the same thing to when I try 

can you help

[Leanne_T]

Hi @Jason37 

Please call us on 150 or 07953 966 150 and the team can help you get set up. 

Leanne. 

[zuha1311]

Hey Katie,

I am having a similar problem. Could you help me out please. 

[Katie_B]

Hello @zuha1311. 

Welcome to the community. 

Are you receiving the same error message?

Katie

[zuha1311]

Hey @Katie_B 

Yeah excited to hopefully get decent network coverage. 

And yes I am receiving the same error message. 

[Katie_B]

Thanks for confirming @zuha1311. 

Have you been able to report this to our customer care team?

Katie