Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[Katie_B]

Good morning @Soellin. 

Is the number you are trying to link to your My EE account active?

Speak soon, 

Katie

[Sofie4]

Hi,

I am having the same problem linking my monthly payment SIM to my EE account.

[Katie_B]

Hello @Sofie4. 

Welcome to the community. 

Is your SIM a contract SIM?

What error are you seeing?

Katie

[Sofie4]

It's a monthly contract SIM.

The error is can't link to a device.  I've tried several times over a few weeks.

[Katie_B]

Thanks for getting back to me @Sofie4. 

Have you notified our customer care team of this?

Katie

[Sofie4]

No and I don't know how to.

[Katie_B]

I would recommend giving us a call on 150 so our customer care team can try manually link your number to your account @Sofie4. 

Please let me know how you get on. 

Katie

[NickNap]

Hi Katie,

I'm having the same issue.

Brand new Pay as You Go and brand new EE account buy they will not link together.

What can i do to fix the issue.

Nick

[James_B]

Hi @NickNap,

Welcome to the EE Community. 🙂

Our Customer Care Team can link your account manually if you get in touch on 150.

Thanks 

James

[NickNap]

Hi, i tried to call them twice but they cut me off both times and i don't have time to call them again, i was hoping this could be sorted out quickly but i guess not