Bills and Payments not working

[Profile closed]

Since the recent update to the android app I am not able to see anything but an error message when trying to check Bills & payments, both in the app and online web browser.

Is there a fix available please.

[Leanne_T]

Hi @adtilley 

Once a support ticket has been opened, this can take time to investigate. Once the team have an update they will be in touch to let you know. 

If you would like to discuss this further and check the ticket, please get back in touch with our mobile care team. 

Leanne.

[TonyCurrie]

Yes, I can view the bill on a web browser but I can't pay it.  I managed to pay the bill by test to 150 using my mobile yesterday, with a return text acknowledging my payment.  Looking at my account on a PC this morning the payment hasn't been registered and I am not able to set up a direct debit.  Your website is a disaster and your IT department needs a very serious shake up. If I ran my business like this I'd be bankrupt by now.

[adtilley]

Id like a process to receive my bill electronically while I am being denied access - you don't seem to have one.

[Christopher_G]

Hi @TonyCurrie and @adtilley 

If you're having problems with your My EE account, I recommend trying on a different device or browser. If the problem continues, our Mobile Care team will be able to help you.

Chris

[Vivalajosh]

I tried on 3 different devices with different browsers and at work and at
home. The EE technical team confirmed to me it's an issue on EEs wide.

I have to ring 150 every month to explain this and get my paper bill for
free

[adtilley]

good grief - I dont want a paper bill

I want to receive my pdf invoice by email. You'd think that would be straightforward wouldn't you.

[adtilley]

It makes absolutely zero difference. Ive tried on 3 browsers, 3 pcs.

It's broken for me. 

It's been going on for over a month - coming up to my 2nd bill that I wont be able to see.

I think the only way to resolve this will be to cancel my direct debit.

I have a complaint in situ, been promised callbacks that dont happen. No one knows how to fix it. You must have countless people with the same problem.

[James_B]

Hi @adtilley,

I'm sorry to hear the issue with your account hasn't been resolved yet.

Our complaints team will be in touch as soon as they have looked into the issue.

James

[Profile closed]

Well I'm still here. No resolution in fact still no contact from anyone. Just to re-cap

App does not work when clicking on Bills & Payments or P{lans & Subscriptions.

Web does not work regardless of which PC or Laptop or Which Browser. The HOME screen reports an error (10-060) and if the click on profile it just continues to try and load but displays nothing.

These all worked a few months ago which would point to you updating your app and site and breaking it.

I have no wish to attempt to contact  150 and be told the same script. If a ticket has been raised as I was told it was. Then tell me the reference so as I may chase and check it.

[adtilley]

I have a ticket reference.  I dont expect anyone to do anything about it. Utterly useless.

My experience is exactly the same as yours re logging in.