31-08-2023 02:18 PM
Since the recent update to the android app I am not able to see anything but an error message when trying to check Bills & payments, both in the app and online web browser.
Is there a fix available please.
Solved! See the answer below or view the solution in context.
22-10-2023 04:26 PM
Hi Bodz149.
Have you by any chance changed the email address which you use to log in with into your EE Account?
I experience the same errors, constant-loading and frustration whilst trying to access Bills and Plans & Subscriptions. I have four devices (there was a 5th, being a PAYG SIM card and was told this was causing a problem so had to remove it..made no difference however) and can see monthly consumption and activated add-ons etc but no bills.
I can’t say if this happened when I changed over from Virgin to BT with broadband (back in January this year) as I was forced to update my email log in address due to using a Virginnedia email which would eventually stop working after moving to BT. It feels as though since then this issue may have started for me. Yes, a rather long time. I have been experiencing this for the best part of 5 months now and am still to date nowhere closer to having this resolved.
Am I correct to assume you are still facing the same issues? 😞
31-08-2023 02:26 PM
Hi @Profile closed
Have you tried tried clearing the app cache/data under settings.
Thanks
31-08-2023 02:35 PM
I have uninstalled the app and re-installed it. I have also cleared data and caches. It still does not work. Report that something has gone wrong.
Online with PC and web browser it reports "There seems to be a problem..." "(10-060)"
31-08-2023 03:06 PM
Hi @Profile closed
If you are getting an error using the app and online account, please call us on 150 and the team will get this looked into for you.
Leanne 🙂
31-08-2023 03:16 PM
Thank you, will do.
31-08-2023 03:18 PM
No problem at all @Profile closed
Leanne 🙂
05-09-2023 05:05 PM
I have exactly the same problem - app doesnt show bill and website is completely stuffed.
Ive rung 150 and the wait time is 80 minutes - this is rubbish Im afraid
Can you tell us how we get this to work on here?
05-09-2023 05:21 PM
Hi @adtilley,
Welcome to the EE Community. 🙂
What do you see when you load the Bill & payments tab in the My EE app?
James
05-09-2023 05:43 PM
just got through to someone who has raised a fault internally
I get this
05-09-2023 05:44 PM
website doesnt work at all when I login