App not showing data, minutes or texts
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01-11-2022 11:31 PM
My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.
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08-11-2022 09:00 PM
Suddenly my balances for data, mins and texts are zero, I haven't used anything of these today, what do I do about this? I see this is a frequent problem with other customers too.
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08-11-2022 09:42 PM
Yes I know that as the agent told me that today also on the 6th. But all the time I have had my MYEE which is years I check the allowance on the PC at home, and its always told me the amount of GB and minutes and text so suddenly it disappears and says 0 of 0 that's what I am trying to find out?
EE says it a problem which they are looking into and could take up to 28 days which is a joke.
Thanks anyway
John
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08-11-2022 09:43 PM
Yes I know that as the agent told me that today also on the 6th. But all the time I have had my MYEE which is years I check the allowance on the PC at home, and its always told me the amount of GB and minutes and text so suddenly it disappears and says 0 of 0 that's what I am trying to find out?
EE says it a problem which they are looking into and could take up to 28 days which is a joke.
Thanks anyway
John
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08-11-2022 10:02 PM
MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-11-2022 10:16 PM
@montoyastep : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-11-2022 10:31 PM
Hi
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08-11-2022 11:54 PM
Yes, that's right! This episode has been going on since last Tues.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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09-11-2022 08:35 AM
This is not helpful. Seems lots of people have the same problem, which applies to both app and website. When will EE address this properly?
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09-11-2022 09:00 AM
For the third week my account is showing zero allowances both online and on the app. I am able to text 150 for balance but prefer to monitor usage on app. How is this fixed ?
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09-11-2022 09:02 AM
I have this problem too, with no balances showing on my online account and the ee app. Have been in contact with ee who told me that it was maintenance. A week later contacted ee again and they said that they will look into it. My balances are available by text though but I am not impressed with ee responses so far.
