App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[hgi0100]

Suddenly my balances for data, mins and texts are zero, I haven't used anything of these today, what do I do about this? I see this is a frequent problem with other customers too.

[montoyastep]

Hi
Yes I know that as the agent told me that today also on the 6th. But all the time I have had my MYEE which is years I check the allowance on the PC at  home, and its always told me the amount of GB and minutes and text so suddenly it disappears and says 0 of 0 that's what I am trying to find out?
EE says it a problem which they are looking into and could take up to 28 days which is a joke.
Thanks anyway
John 

[montoyastep]

Hi
Yes I know that as the agent told me that today also on the 6th. But all the time I have had my MYEE which is years I check the allowance on the PC at  home, and its always told me the amount of GB and minutes and text so suddenly it disappears and says 0 of 0 that's what I am trying to find out?
EE says it a problem which they are looking into and could take up to 28 days which is a joke.
Thanks anyway
John 

[XRaySpeX]

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

[XRaySpeX]

@montoyastep : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

[montoyastep]

Hi

Yes I know that as the agent told me that today also on the 6th. But all the time I have had my MYEE which is years I check the allowance on the PC at  home, and its always told me the amount of GB and minutes and text so suddenly it disappears and says 0 of 0 that's what I am trying to find out?

EE says it a problem which they are looking into and could take up to 28 days which is a joke.

Thanks anyway

John 

[XRaySpeX]

Yes, that's right! This episode has been going on since last Tues.

[DWig]

This is not helpful.  Seems lots of people have the same problem, which applies to both app and website.  When will EE address this properly?

[G_M_D1]

For the third week my account is showing zero allowances both online and on the app. I am able to text 150 for balance but prefer to monitor usage on app. How is this fixed ?

[Owleyes]

I have this problem too, with no balances showing on my online account and the ee app. Have been in contact with ee who told me that it was maintenance. A week later contacted ee again and they said that they will look into it. My balances are available by text though but I am not impressed with ee responses so far.