App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[Tiny66]

I have the same issue. Text message shows usage information but the app and MyEE online shows no usage. 😟

[Corshe]

Mine is showing 0 of 0 data. Just stopped working yesterday even though I know I have data/minutes/text left. Does not show usage. Cannot use phone except on wifi please advise.

[lucker57]

Same for me.  I did online chat yesterday which did not resolve this.  What's going on?

[Leanne_T]

Hi @lucker57

Do you have allowance showing if you text AL to 150? 

Leanne.

[lucker57]

Did that. Allowance showing perfectly. What's wrong with the app and website?
Thank you

xxxxxx xxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[lucker57]

Thanks. All allowance is showing. What is wrong with the app and website? 

[James_B]

Hi @Razvan16,

Welcome to the EE Community. 🙂

My EE was down for maintenance last night. Are you able to login this morning?

James

[XRaySpeX]

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

[XRaySpeX]

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.