App not showing data, minutes or texts
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01-11-2022 11:31 PM
My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.
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02-11-2022 12:39 AM
Ah okay. So I've just logged into MyEE online but it's just the same and shows no allowances.🙁
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02-11-2022 11:07 AM
Hi @zrsty
Thanks for coming here.
Could you add a screenshot of the allowances showing as zero in the My EE app?
Do you have the same if you log into your My EE account online?
Leanne 🙂
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02-11-2022 07:03 PM
Hello why my data is Zero , and i have renewed my package every month for 25 pounds
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02-11-2022 07:07 PM
@Ghoraba81 Have you restarted the device?
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02-11-2022 08:57 PM
I have no balance details for my PAYG phone on either the ee app or website. I can get the info by text but wonder why the info I require is not shown online?
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02-11-2022 09:10 PM
Hi, I have just bought a £30 pack data today to be used immediately, EE says that I have 215 megabytes including the roll over but when I checked how much data remains, it doesn’t appear in the remaining data that amount that EE said I have to only it says I have 989 megabytes of the previous pack, what can I do?
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02-11-2022 09:24 PM
@maikatamayo : MyEE is not reporting usage correctly at the mo'. Text AL to 150 to see your usage.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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02-11-2022 09:32 PM
You can only rely on the 150 Text Service at the mo'.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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02-11-2022 09:52 PM
Text AL to 150. You can only rely on the 150 Text Service at the mo'.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-11-2022 02:24 AM
