App not showing bills?

[RicardoLonUK]

The app

os not working and I’m unable to check my bills.

This has been going on for days now, no communication from  EE.

[GwenF55]

PS the May 2003 should be May 2023, 😣 

[James_B]

Hi @GwenF55,

If you've reinstalled, you'll be using the latest version.

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help.

James

[Pitbull2]

How did u fix this ,I'm having the same problem ?

Any advice would be grateful thanks 

[Jim19731]

Typical app worked perfectly until an update required now viewing your bill doesn’t work.

reinstalling app has no effect , turning phone off and on, spinning round and round and wishing I was in Kansas  doesn’t work 🥵

[James_B]

Hi @Jim19731,

Welcome to the EE Community. 🙂

What happens when you try to view your bill?

James

[GwenF55]

Hi, it’s working at the minute, on the iPad and iPhone
🤞🏼🤞🏼🤞🏼🤞🏼🤞🏼🤞🏼🤞🏼and everything else
Gwen

Sent from my iPad

[GwenF55]

Hi,
Working on both devices at the minute, didn’t last week, i just swore at it, ignored it for a few days. Then an update became available. I thought, why the f**k not updated, and hey presto it worked.
No trips to Kansas for me (this time)
Gwen

Sent from my iPad

[Leanne_T]

Thanks for coming back and letting us know @GwenF55 

Leanne 🙂

[Peter0e]

I did all of that

App still not working 

I did contact technical support. First time somebody said will call me back and nobody did. 
Second time somebody told me nothing can be done. 
I did ask if that would be fixed? When? Will I get a notification? He said no. So you provide app that is useless and your technical team not able to help. 
very disappointed 

[Christopher_G]

Hi @Peter0e 

I'm sorry to hear of your experience. What happens when you try to use the app? Are you getting any error messages?

Have you tried deleting and redownloading it?

Chris