27-04-2023 09:11 AM
The app
os not working and I’m unable to check my bills.
This has been going on for days now, no communication from EE.
02-10-2023 03:18 PM
Hi there @Profile closed
I am sorry to hear this has not been resolved for you.
To get an update on your account and to see what options are available for you to receive the bills, please call us again on 150 and the team will be happy to help.
Leanne.
02-10-2023 03:53 PM
Thank you for replying
I shall call 150 yet again, as I have little choice. There is no alternative to try and get help. And I live in hope that it will not be another pointless exercise and just waste more of my time.
I am appalled that a company of the size of EE has such dreadful customer service for those of us with persistent problems.
Paul
31-12-2023 03:27 PM
As the New Year approaches I thought an update might be useful, at least for me to vent if nothing else. 3 months plus since first reported, 4 months plus since the problems began.
Still no billing available, complaint still being investigated. I have to now be sent paper bills. Though they do not always turn up. I have to pay £2.50 for the privilege of seeing my bills and a further £2.56 for a re send when a bill did not turn up as promised. The £2.50 was promised to be refunded each month until the billing problem is resolved. Not always happening either.
I do not have the confidence that the problems with my account will ever be resolved.
I am now 12 months into this 24 month contract and just want out now as EE are still unable to provide a billing service I can access.
04-03-2024 11:48 PM
It’s been like this for over a year !!! EE are clearly doing it deliberately so no one can see that they’re being scammed
05-03-2024 08:17 AM
05-03-2024 02:38 PM
05-03-2024 03:15 PM
Hi @Pitbull2
What error message shows?
Do you get the same message in your EE app and EE account online?
Leanne.
13-01-2025 07:24 PM
Hi my EE app won’t show the bill. I have uninstalled & reinstalled app but still the same. Tried linking my phone to my account that doesn’t show up & go on the website just says sorry something has gone wrong please try again.
14-01-2025 08:35 AM
Hi @Loop1234
Thanks for coming to the community.
Is it just the bill that you are not able to view?
Are you able to view any other information on your account on both the app and website?
Michael
14-01-2025 09:24 AM