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App is broken, live chat doesn't work

MorggDonn
Investigator
Investigator

‎26-09-2022 07:43 PM

Ee has been shockingly bad this year and the whole network of customers are suffering while paying hard earned money. The app is an absolute joke the live chat is laughable, they pick and choose when they want to be available to help customers 90% of the time you can tell they can't be bothered, and the low quality music blasting while trying to call them adds insult to injury.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎26-09-2022 08:30 PM

Hi @MorggDonn 

I've no issues with the app or calling EE CS on 150. 

If you want to complain then read here:

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-pr...

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Chris_B
EE Community Star
EE Community Star
In response to Northerner

‎26-09-2022 09:00 PM - edited ‎26-09-2022 09:02 PM

@MorggDonn  how can they pick and choose what calls to answer when they don’t know what your issue is.    Customer services are not responsible for the amount of calls they receive any any one time and to 2nd @Northerner  comment I’ve always spoken with customer customer service when needed even if I’ve been on hold.   

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
MorggDonn
Investigator
Investigator
In response to Chris_B

‎26-09-2022 10:58 PM

The app is a disgrace, the reviews speak for themselves,  and I'm taking about live chat,  they pick and choose when they want to answer,  act unprofessionally, lie often. Last year was good customer service,  but they've left the app broken for months,  and had a huge decline in the quality of customer service.

0 Helpful