Allowances are showing as zero - data mins and texts
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22-08-2022 11:14 PM
All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website
Solved! See the answer below or view the solution in context.
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05-11-2022 10:11 AM
It would be helpful if a message was displayed saying that any information relating to allowances is wrong or incomplete. Surely, the absence of such a message just increases the number of phone calls to EE?
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05-11-2022 02:32 PM
@Profile closed You're assuming that the people able to do such a thing are aware that there's a problem...
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05-11-2022 02:55 PM
They SHOULD be, after all we've been complaining about it long enough! Anyway, one of the EE people did come on here & asked us to submit screenshots, remember...
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05-11-2022 02:59 PM - edited 05-11-2022 02:59 PM
That doesn't mean that the people responsible for the website are aware. It can take weeks of going through appropriate channels and management approval before something makes it to a public-facing website. Trust me, I work for a large company in the sportswear fashion industry where anything to go on the website is subject to that kind of approval. Chances are, the problem would be fixed long before the notice gets approval.
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05-11-2022 04:05 PM
Ok, but this is just a fault, which needs to be put right. I wouldn't have thought that would need as much scrutiny as putting new content on the website & app?
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05-11-2022 04:24 PM
Hi everyone.
The incorrect allowance balance on My EE has been reported to our relevant support team.
To access your allowance information please text BALANCE to 150. You can also visit add-on.ee.co.uk when not connected to WiFi for remaining data allowance.
Thanks.
Leanne.
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05-11-2022 05:50 PM
Any ideas as to when it might be working again?
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05-11-2022 08:03 PM
Soon, hopefully. The SIM in the 4G router is one that I need to keep track of, and right now there's no way to find out reliably how much allowance I have left.
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05-11-2022 08:06 PM
@grsdev : Can't you use http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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05-11-2022 08:08 PM
@XRaySpeX Nope. I just get an HTTP code 403 (Forbidden).
