we switched from BT TO EE, just the other day, and had nothing but issues, first the contract bill was wrong, they got told 8 pound a month from BT and our contract stated this, they trying to charge us 8.33 so we had a big ordeal over live chat to fix it, it usually is £10 but due to us being a loyal bt customer, they gave is %20 off. supposedly it's two 10% off discounts.
they some how was calculating %20 off£10 as 1.90 what didn't make sense, they told us oh I should be 8.20, then it changed to 8.10, then they said from your next bill it will be £8 that was the first hassle.
second hassle was when my number finally switched over (there was 3 of us switching) I had trouble accessing the my ee mobile page, on the app or the website, the app was just blank, didn't do much, and the website under my ee mobile was giving me a red error, of course, I went to live chat, and after tons of waiting they fixed it, and I can use the app, and website now. however the other two numbers on the plan are experiencing the same issue, and I did try last night for them to fix it, but the person on the live chat didn't fix it.. and just told me there's a known issue, and engineers already trying to fix it... doesn't make sense, as they did fix number when I live chatted them.
