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Coverage in Wednesbury
Update: 10 June 2025 Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree the terms for the build to start. Once the terms have been accepted and we have a date to access the area and sta...
Very slow data on unlimited sim
HiWasn't sure to tag this onto another thread or start a new one but couldn't see the exact issue I'm facing so, here we are.I recently bought a 5g unlimited plan as EE had the best coverage in my area. The speed checked shows excellent outdoor and g...
Top Up has vanished from my account
I topped up my phone by £10 yesterday morning, didn't use it all day and then when I did try to make a call late afternoon I was told I had 10p in my account, not enough to make a call with. Anyone else experience this? Thanks
New customer to EE
Hello, Can anyone supply an email address that I can email all the poor service I am experiencing since joining
Home Screen
Myself and partner both have an iPhone 14, my partner can turn mobile data on and off from the Home Screen. When I try to do it I can turn it on from the home screen but to turn it off I have to go into the settings in the mobile data and turn it off...
Keep getting an error message when trying to change my broadband deal/contract
Hi,My broadband contract ran out this month and I've been charged out of contract prices for June (it would have been nice had EE sent me an email warning me before it happened instead of after). In any case, I'm trying to get it sorted out - I want ...
Why can I no longer get a 5G signal in part of my house where the Smart Hub is?
This morning our (previously strong, 400/80Mbps) 5G signal more or less vanished - nothing on the 5G Smart Hub and two iPhones (2023 & 2024 models) could not connect. EE insist all masts working okay. Ping tests = no service, 98% packet loss (every ...
No network connection
Hi. My elderly mother in law upgraded her sim card from payg to monthly contract, but me n my husband and both tried to activate her new sim that her old number has been transferred to with no avail. She has standard nokia phone as she dont use a sma...
Roaming in Albania
As it is not possible to buy roaming in advance when travelling to Albania my son is now in Albania it you’ve disabled both your website and app so he cannot buy his roaming pass !!!You knew this was coming yet there was not warning message sent and...
