EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 597051 Views
  • 0 replies
  • 12 Helpful

Downloading statements

First time using the updated app. Not a good start. Tried to download statements and it doesn't work.Am using Ipad. Anyone else having same issue?

ClairL by Explorer
  • 602 Views
  • 3 replies
  • 0 Helpful

Unblock phone

Hi, blocked my phone as ot was lost, now found and cannot call 150 from it to take this off please help jojo

Jojo411 by Visitor
  • 532 Views
  • 2 replies
  • 1 Helpful

Log in

Trying to log in and altho I can do that when I try to do anything..i'm trying to upgrade, it tells me to register my device, when I put in my number it tells me my device is already registered to someone and won't let me do anything else

Resolved! Contract

Using the EE app, how can I find out how long is left on my contact.

ailee1 by Visitor
  • 606 Views
  • 2 replies
  • 1 Helpful

Resolved! Stuck at the register page

Hi, I'm trying to sign up to order a new contract but I'm stuck at the register page. I've verified my email address but it then asks me to join the EE community which clearly I have done but still will not let me progress passed the register page. 

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New email

I have logged into my re with new email address and no longer use my old one. What do I do now?

Data gifting not working

Very frustrated as data gifting consistently not working. I have sent hours waiting for help on the phone and on the chat line but still no solution. I go Ave also made a complaint but got not reply. Can someone please assist? Thanks.

wosoman by Visitor
  • 1069 Views
  • 7 replies
  • 0 Helpful

Can't access my EE account

Hi - I have a login and get into the EE site OK. Then I see a page that says Register but when I try to add my mobile no it says: An account holder and main user for this number already exist. However, I can't see my account, can't see a 'settings' o...