Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[8672]

For me, the balance from the 150 text is correct

[Betsy2]

Sent a text AL  to 150 and info came back correct Sent from my Galaxy

[8672]

On both for me

[8672]

This is not the issue because it is happening both on my desktop and on my phone app.

[8672]

When I do that I get "Forbidden" !

[8672]

Still the same for me today  0,0,0

[8672]

Both app and desktop computer

[peterg]

Ditto that, noticed it on Monday pm. There was a help link, several times in this conversation that was flagged Forbidden whenever I clicked on it, if that helps, it didn't fo me

[Leanne_T]

Hi everyone. 

Thanks for posting. 

The link to purchase data showing an error has been reported, please clear cookies and cache and open in a new web browser if you get this message.  

If you text BALANCE to 150 you will receive a reply with your usage information. 

Thanks. 

Leanne.

[peterg]

Agreed and useful, but just type AL to 150 same result