Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[Jono69]

I am on PAYG.

[peterg]

Makes no difference the whole system is goosed

[MrFalcone]

So the new look of the app isn't that bad. Bit whats getting to me is that I was able to check usage so far for me and my partner. I could see text and calls which were made on the day or previous. In order and in detail. I pay for that service so why has it gone???

[Karlos97]

I'm PAYG and getting the same issue. Noticed it yesterday on app, checked this morning on the account page on pc and shows the same.

[Prawnyloks]

I’m another PAYG customer with 0 allowances showing. It’s the same in the app and online. A text of AL to 150 comes back correctly though. 
Has there been any “official” comment at all? Hope my next pack in 2 days will still renew correctly 🤔

[Papg]

Why does my account show zero txt and zero minutes and only 2g data. I've not changed my pack ???

[Juejue164]

Hi I topped up on the 18 August now its saying I got no data minutes and texts 

[Rustic17]

I'm on PAYG, I am experiencing the same issue, showing as 0 data etc.., but a direct debit went out just a few days ago.

[backofanenvelop]

Yesterday My data was taken after I had got home and started watching a YouTube video on my phone. I know it was connected to the Wi-Fi. Then YouTube went off-line and I thought strange, so went into app and saw all my data had gone!

Logged into new app this morning (which I hate btw) and a all my minutes and texts have disappeared. I rely on my phone for connecting to family and this is the last straw I’ve had a few months of things disappearing and reporting things wrongly and this is the final straw. I just hope it gets EE to look at this as it’s probably linked in with the new app. I just want a simple pay-as-you-go pack which I’ve had with EE for possibly nearly 10 years? With no problems at all. Sorry for the rant but just feeling pretty peeved this morning. I am on a £1 torque pack and have built up quite a lot of boosts. I realise problems can happen but really not good enough..

[8672]

Did that, and it restored the texts and calls, but not the account allowances. which are still all showing 0.