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Adding products

Bluesfan
Investigator
Investigator

‎31-07-2023 09:14 PM

Hello, are any of you having problems adding anything to your account from either the app or the Web. Can not do anything on either so am after some help

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14 REPLIES 14
Chris_B
EE Community Star
EE Community Star

‎31-07-2023 09:47 PM

@Bluesfan   Adding what exactly?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Bluesfan
Investigator
Investigator
In response to Chris_B

‎31-07-2023 09:51 PM

Any product at all

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XRaySpeX
EE Community Star
EE Community Star
In response to Bluesfan

‎31-07-2023 09:52 PM

Like what?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Bluesfan
Investigator
Investigator
In response to XRaySpeX

‎31-07-2023 10:06 PM

Any products at all

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XRaySpeX
EE Community Star
EE Community Star
In response to Bluesfan

‎31-07-2023 10:11 PM

OK let's start from the beginning. Do you already have a mobile phone or SIM contract with EE?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Bluesfan
Investigator
Investigator
In response to XRaySpeX

‎31-07-2023 10:22 PM

2 mobile contact, mine and mother's with the ability to add a further 3. Looking at a tablet yet Web and app not allowing me with the answer not able to offer at this time

0 Helpful
Leanne_T
EE Community Support Team
In response to Bluesfan

‎01-08-2023 07:58 AM

Hi @Bluesfan 

Thanks for coming here. 

Which accessory or device are you trying to purchase? 

If you are looking to add an accessory to your plan, are you within the first 17 months of the contract? 

Leanne. 

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Bluesfan
Investigator
Investigator
In response to Leanne_T

‎01-08-2023 08:01 AM

4 months into a new 24 month contract but have been with the network since 2008

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Leanne_T
EE Community Support Team
In response to Bluesfan

‎01-08-2023 08:06 AM

Please call us on 150 and the team will get your account looked into for you to see if this can be sorted for you to add additional products @Bluesfan 

Leanne 🙂

0 Helpful