Add-ons purchase error

[Harry92]

I can’t buy add-ons through my online ‘myee’ account, I just get this message. EE must aware of this problem as it’s been like this for days. I’m not interested in going round in circles giving all my details and trying different suggestions that don’t work. Just fix it.

[XRaySpeX]

@Caroak33 : Which browser you using? Try another browser other than Edge.

[Caroak33]

I tried chrome and edge on phone and on PC. Same result everywhere. 

In the end I called EE and did this over the phone. It took about 2 mins 🤣

[vitellozzo]

Since this has been going on for months, and there is no resolution coming, just text the following to 150 (you will need available credit to actually buy the add-on you need):

ADD ON - Get list of data, text or minutes add-ons
ADD TEXTS - Get options to buy texts add-on
ADD MINS -Get options to buy minutes add-on
ADD DATA - Get options to buy data add-on
ADD INT - Get options to buy minutes and data when abroad.

Don't be surprised when some of the options will not be recognised (e.g. I can't buy 200 texts for a day).

List of all codes 150 accepts:
https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/get-help-by-texting-150-on-pay-as-you-go-or-fl...

[mcneila3]

I've got this as well. Simply woeful i hasn't been fixed.