Add-ons purchase error
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15-05-2024 07:44 AM
I can’t buy add-ons through my online ‘myee’ account, I just get this message. EE must aware of this problem as it’s been like this for days. I’m not interested in going round in circles giving all my details and trying different suggestions that don’t work. Just fix it.
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15-05-2024 10:34 AM
Hi @Harry92
We're aware of a small number of customers experiencing this issue and have raised it with our support teams who are currently investigating this.
Chris
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15-05-2024 06:57 PM
Yeah I’m getting the same problem. Can add credit but not get data add on. Very frustrating and also tired of spending time contacting companies about things not working
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16-05-2024 07:40 AM
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16-05-2024 07:31 PM
Hi I am getting this problem as well thanks
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16-05-2024 07:34 PM
Hi that’s the same as what I am getting, as well
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16-05-2024 09:07 PM
Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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21-05-2024 08:49 AM
Still the same problem. How has it still not been fixed? Absolutely useless.
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18-06-2024 03:45 PM
Having same problem. Think its deliberate so as to purchase a pack instead. If add ons not going to be available why not say so.
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18-06-2024 07:51 PM
Lol page does not open
