Wrong Plan everything wrong with EE

[ashley831]

I purchased a Sim from a store that was 75g data for £15 got home inserted the sim into my phone followed the steps. Said I could save 10% so I did. Went to use my new sim and NOTHING. Apparently I was being sent a sim to my address. I now have the sim of which I purchased the 75gb data at saving 10% so £13.50 even have email to prove this. 

Now I have the sim and I can no longer switch the number from the sim I purchased to this new one. Ive had to create a BRAND NEW email address which is frustrating to get my sim information in my account.

I have tried to call NOTHING text NOTHING even use the internet NOTHING. I look at my account and its only giving me 50gb data. I just dont know what EE are doing. at this point I feel like giving up and requesting a refund. But the only way to speak to someone is by calling 8am-9pm. Gives you links to facebook, x and instagram which btw do nothing also.

Can someone please give me some light to how I can just get a sim 75gb at the savings 10% rate for £13.50 that will call text and have data. 

I have no more hair left 

Thanks

[XRaySpeX]

@ashley831  : It seems you bought a £15 PAYG SIM from a store when you had already ordered online a new EE SIM to port your no. to. When the new SIM arrives, you have activated it on the EE network & your no. has ported to it, then you can ask CS to move your no. from the new SIM to the store SIM.

[ashley831]

No I bought the sim card from the shop I had No intentions of ordering a sim from online as why would I need to after purchasing one and having it in my hand. 

I am guessing by your reply you haven't read my message unless you've skipped out the main parts. 

1. I did not order a sim online AT ALL.

2. I have no intentions of swapping my number to this sim.

3. My Sim arrived today but still Its showing up as the wrong plan. 

[ashley831]

when I say switch my number. My account has the number from the sim I purchased at the store but I no longer want to use it as I have now paid £13.50 for this other sim from online. 

I just dont get why EE have to make everything so confusing. I am at the stage now where I just want to cancel the sim and claim my £13.50 back 

[XRaySpeX]

That's what I don't understand. You bought a SIM from a retail store, took it home with you & inserted it into your phone. So why are you now expecting a SIM in the post ? You never explained that!

[XRaySpeX]

I'm confused by your posts 😞 . You contradict yourself! First you say:

---

@ashley831 wrote:

1. I did not order a sim online AT ALL.

---

& now you say:

---

@ashley831 wrote:

as I have now paid £13.50 for this other sim from online. 

---

Just how many SIMs have you got or on order?

[ashley831]

That's what I would like to know also. I followed instructions step by step and when I checked my email for confirmation for the plan it stated I will be receiving a sim card.

Obviously I have had sim cards and phones from multiple companies in my years I have spent on this planet and none have been this complicated in just inserting a sim activating it and then being able to access this information on my account.

But for some odd reason EE likes to mess with your head. 

[ashley831]

I honestly just feel like speaking to CS tomorrow and just getting the sim cancelled and refunded. 

[ashley831]

I thought I was adding a package to the sim a purchased at the shop. But for some unknown reason the link I got sent when I inserted the sim took me to a new sim purchase. So I have now kept the sim they have sent me. Which is still no good as I originally purchased 75gb and have received 50gb. 

[XRaySpeX]

Obviously I'm asking about EE SIMs in this latest episode.