Hi burcot,
Digital Voice (Digital Home Phone) is a new service that New EE and BT are using when upgrading customers to Full Fibre (FTTP), which removes the copper from their homes, and does not support landline phone services. This did initially cause several issues that New EE and BT had to overcome very quickly, subsequently calling for a new method to keep a Home Phone service for our customers. Digital Voice (Digital Home Phone) was then created to tackle this change and continue providing a Home Phone service for customers. Since this technology is still rather new, there are a few issues that are still encountered today, which there are dedicated teams e.g., TMC, that are focused on resolving Digital Voice (Digital Home Phone) service issues. Yes, this new technology does perhaps work better with BT and New EE systems, but that was almost bound to happen since it was developed by the same company. Although, Digital Voice (Digital Home Phone) was designed to work with all communications providers. So, if you continue to notice any faults with your service, you can contact a Guide via 0800 800 150 / 0330 1234 150, and raise a fault with your Digital Voice (Digital Home Phone). The Guide will do their best to help optimise your service during the call, and they may decide to send you a Home Tech Expert (in-home engineer). This engineer will likely be sent via Circet, a third party company that has trained Guides to help you out in-home, and can usually resolve any outstanding faults during the visit. These visits are arranged over a call with a Guide, and will offer appointment times between 8:00 - 10:00, 10:00 - 12:00, 12:00 - 14:00, 14:00 - 16:00, and 16:00 - 18:00.
If you think this information has helped you in any way, you can press the kudos button below this response.
