New phone

[Jessbrown2]

I phoned 150 and ordered a new monthly pay phone yesterday and they told me it was coming today, I haven’t received the phone today and I haven’t received a confirmation email or text, no tracking number or order nothing. I would like to know where my phone is 

[Chris_B]

@Jessbrown2   You’ll get a notification with a tracking number once a device is allocated to you and it’s out for dispatch.      Have you’re checked your spam folder ? 

[Jessbrown2]

I have checked my spam and junk there’s still nothing and I ordered the phone on Monday, the told me it was coming Tuesday and I’ve still heard nothing 

[Michael_D]

Hi @Jessbrown2 

Which model of phone, including the colour and storage size, did you order? 

I can check to see if there are any delays with the model you have ordered.

Michael