Issues with Digital Voice Adapter connecting to Wifi Extender

[BartonEnd]

We recently switched to EE and received a DVA for our landline.  Paired the DVA with the router and then moved the DVA to the base station location in another part of the house where the Wifi is provided by an extender (which is hardwired to the router).

We get great Wifi strength and download/upload speeds at the location of the phone base station.

Since plugging the phone into the DVA we have had issues.  The DVA green light goes solid green for a while then starts flashing.  Most of the time it is flashing.  Even when it is solid green, it starts flashing when we try to make a call.

The broadband is fine (checked several times) and a phone next to the router and plugged into it works fine.

Would be interested to know if anyone else has any of the same issues and if so whether there are any known solutions.  EE are sending a new DVA but I suspect that is not the issue here.

Could it be that while the DVA is paired fine with the router, it is not actually connecting to the wifi extender signal but is trying to connect direct with the router?  I'm not technically knwledgeable enough to know whether the wifi signal coming from the extender will have a different identified from the router that the DVA might not recognise.

The extenders are large commercial grade hard wired ones (not the usual plug in ones you can get from PC World) and have give no issues to date with wifi signal/strength.

Any thoughts very much appreciated.

[Peter_W]

Good afternoon @BartonEnd.

Welcome to the EE Community 😊

With Digital Voice, the adapters pair directly to your main hub via WPS, so this will be what it's trying to connect to. 

Depending on the range of your router and the location of the adapter, this may very well be having an impact on how their ability to connect. 

If your extender has a WPS button itself then it could be worth trying to pair them with this, but as it's a third party product it's unlikely this would be supported.

Peter

[JimM11]

@BartonEnd The DVA are only able to work directly to the router, they work in the DECT spectrum frequency, not on wifi....

[BartonEnd]

Thanks Peter

It seems that this is an issue for any large house where the hub is far from the telephone base station.  Even with Wifi repeaters, the DECT signal won't be repeated and the DVA the phone plugs into will always be out of range of the hub. 

I have a BT master phone and broadband socket next to the hub and a phone one next to the distant phone so I may try plugging both hub and phone into their respective BT sockets and see if the old wiring carries the DECT signal to/from the hub/phone.

Digital Voice certainly doesn't seem to have thought about how to deal with what happens if the DECT signal from the hub can't reach the DVA.

THanks again

Colin

[BartonEnd]

Thanks Jim

This is essentially a repeat of my reply to Peter in case you don't get to see it automatically.

It seems that this is an issue for any large house where the hub is far from the telephone base station.  Even with Wifi repeaters, the DECT signal won't be repeated and the DVA the phone plugs into will always be out of range of the hub. 

I have a BT master phone and broadband socket next to the hub and a phone one next to the distant phone so I may try plugging both hub and phone into their respective BT sockets and see if the old wiring carries the DECT signal to/from the hub/phone.

Digital Voice certainly doesn't seem to have thought about how to deal with what happens if the DECT signal from the hub can't reach the DVA.

Thanks again

Colin

[BartonEnd]

Plugged the hub into the BT socket and then the distant phone into its BT socket and got a dial tone.  Was then able to send and receive calls on the distant phone (presumably through the hub).

Does that sound like a long term solution?

Thanks

Colin

[JimM11]

@BartonEnd It's fine as a solution, internal wiring will always be fine, only possible problem is feeding signal back up the BT line, If you are not sure, lift the pair signal wires of the master socket that go away to OR...

[XRaySpeX]

If you can plug the router into the BT DSL phone socket & BB works and you can plug the phone into the BT phone socket & the phone works then it suggests you don't have Full Fibre nor DV. You can't have both surely? Something doesn't make sense!

[JimM11]

@XRaySpeX When the master socket is wired correctly extension sockets are all filtered and no ADSL is required on any of the extensions, BT have a new Re-injection face plate for wiring if you wish to be 100% correct to stop sending back up the line, but easier to lift the A B pair,  as the customer has done wired the EE router back connection to the master socket, re-injecting voice out to the extensions. 

[XRaySpeX]

@JimM11 : Yes, I know how a BT master socket is wired but what has that to do with DV?

Are you trying to say that you can feed from the router's phone socket into an isolated home phone wiring circuit, thus giving DV at any of the home phone extension sockets?