Might as well add my woes to the list of users who are victims of this totally inadequate implementation of what should be a standard telecom provision in the mid 2020s.
My FTC worked fine since the days of Demon, then forced to switch to BT and then EE. Data is working but slightly slower, occasional DNS lookup hangs and jitter significantly worse. But hey, that's the way of things, an 'improved' service that often under delivers. However thebig problem is Digital Voice.
My system consists of a Draytek 2762 router connected via ethernet to the EE supplied router, effectively using the EE device as a modem on a IP subnet. A couple of Panasonic 'analogue' phones are connected via the provided EE WiFi to RJ11 converter and on to the EE WiFi network as unfortunately there is no way of setting the EE device to use the more reliable Draytek WiFi . All works well - until it doesn't!! The usual problems, no audio, occasional missing dial tone etc. all the symptoms so many people have stated on this forum.
The big problem is that it is impossible to detect that incoming calls are failing or to know if you are able to make an outgoing call until you go and try when you pick up the handset. I have 2 very elderly relatives who will only use the landline number and get very stressed when they cannot get through - the concept that someone might have a mobile number in addition sometimes fails to be remembered.
The EE suggestion that reseting the router is a fix is wrong and misleading - it is just alleviating the symptom until the next failure. Another 30 minutes is wasted power cycling and rebooting for it to happen all over again in a few weeks (if lucky). Sometimes, you may not have physical access to the EE device to reboot if away from home for instance and consequently miss any answer machine messages etc. when you return.
So where do we go from here? If the service was free it would be something that, maybe, people would put up with. But it isn't free, we are all paying EE for the privilege of using a service that fails to meet the most basic of technical requirements. To be fobbed off by their 'Reboot = Fix = Fault no longer present' mantra is I feel is totally unacceptable.
Time to get off soap box
