Phone No Sound When Pick Up

[Jonty1964]

I have recently switched over to EE. I had a traditional landline phone. On switchover i plugged my phone directly into the hub as instructed. Now the phone rings and when we answer there is no connection/no sound.  Is there anything else that I need to do? I have reviewed all the settings on my phone and all is ok.

[Christopher_G]

Hi @Jonty1964 

Welcome to the community. We'll do our best to try and help get this fixed for you.

Could you try restarting your router please? When was your activation date?

Chris

[Jonty1964 · Accepted solution]

Activation date was end of March. Phone worked ok for first few weeks.

I have restarted the router and tested with my mobile and it appears to be working. I will wait to see what happens when someone calls in.

Thanks for your help

[Christopher_G]

That sounds promising, @Jonty1964 

Fingers crossed that's it sorted. Let us know if the problem returns please.

Chris

[Jonty1964]

The phone works now. I should have thought of rebooting the router. Not used to the digital voice operation yet

[JimM11]

@Jonty1964 Please do let us know if the same condition returns, this was a known fault that was appearing as a random and leaves user's in a situation where they have zero confidence in the phone working when they need it to be, although the switch off/on almost always appears to reset and clear the fault it is NOT the solution that is required as a permanent FIX.