Digital Voice issues

[JonnyManc]

Hi

Recently migrated from another isp for my fttp 500mb with digital Voice.

Fttp is working great, but having issues with maintaining digital Voice.

After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week callers can't hear me, nor can I hear them.... The phone rings and there is a dial tone.....

Any ideas guys?

Thanks

[JonnyManc]

Spoke to soon.....its happened twice in the last week or so, prompting a reboot each time to fix.

While the fix on the EE digital phones seems more consistent (a reboot), I dont want to have to do that every x days / weeks on demand!!

So frustrating....

[PH36]

This is a known problem.   See the thread "Digital Voice issues" at the same level as this thread.

[Profile closed]

I had the same.

The issue was fixed by plugging in an ADSL filter to the Wireless Phone adapter, then plug phone into filter.

I had 2nd fault when I connected up my BT DECT phones .... after Hrs of fun, figured out that I had to disable Call Guardian monitoring - it was answering the call and screwing up Digital Voice.

[andydaws]

Migrated to EE FTTP (Using Smart Hub Plus not that configurable) also which has been very good but constantly get rings but no audio on answering and can not dial out at all. Restarting the Hub then fixes for a while but can't keep doing this especially while Broadband in use

Contacted support a couple of times but they either say there is no problem (I beg to differ) or restart Hub

[Profile closed]

Had issue of ringing but no voice - so signalling OK, but no speech path.
EE sending a 'Home Tech Expert' to my house today, see what he come up with.

[JimM11]

@Profile closed Hopefully its not working before he arrives, that way may have a fighting chance to see problem... Good luck with it!!!

[Andy_65]

Hi @Profile closed 

If it has been working then rebooting the router usually fixes it.

[Profile closed]

It was working when he arrived ... so nothing was found.

He did say this is a known problem, and they expect a software patch 'at some point'

[Nicmil12]

Oh my goodness, at least someone has acknowledged there is a problem. Why haven’t EE themselves notified paying customers of the problem?

We are paying for a service that we are not receiving.

My elderly parents are not expected to know that one day they can ring my landline and get through to me but the next day they cannot.

So infuriating!

[andydaws]

Yep I've seen it mentioned that there is a software fix coming been coming
since Jan

It would help if we could obtain SIP details for each account via our
website accounts so if we have separate hardware we can at least continue
with that without having to reboot the whole Smart Hub, even better for
mobility doubt they would do that