Digital Voice issues

[JonnyManc]

Hi

Recently migrated from another isp for my fttp 500mb with digital Voice.

Fttp is working great, but having issues with maintaining digital Voice.

After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week callers can't hear me, nor can I hear them.... The phone rings and there is a dial tone.....

Any ideas guys?

Thanks

[PH36]

Issue used to occur once a month.  It seems to be getting a lot worse.  It  has re-occurred several times in the past two weeks.   Reset hub last night.  Not working today!

Does any-one have a EE issue number for this issue?  It is a disgrace that this issue impacts so many customers over such a long period and they won't even provide a number for a known issue. 

[andydaws]

Only thing you can do is call the number on EE technical support broadband landline 

Good luck let us know how it goes

[andydaws]

Slightly different one this time couple days ago one way audio so did the reboot router fix and did not resolve even after a day

Was about to report today but did a quick line check and working without doing anything and this is the other problem real embarrassing if you call an Engineer and they turn up or test and nothing wrong

[Profile closed]

Call Broadband support log the fault , and insist they make a report that you think its a software bug.

EE engineer came here, he sees a lot of the same problem .... and EE need to have pressure to get a bug fix out

[PH36]

Already tried insisting they make a bug report.  (See my entry on this thread on 11-03-2024 05:51 PM)

Engineer said there is no way they can raise an issue because it is fixed by resetting the router and their systems won't let them raise an issue on a line that is already fixed.  The computer says no! They did apologise though.

So don't expect a fix as they don't know about it.

[Profile closed]

I had engineer write it into site visit report

[steve_f162]

I have same issue, had several resets done remotely by ee, was escalated to digital voice team apparently, still not resolved. Expecting a new router tomorrow, I wont hold my breath, Will just cancel the service if the fault isnt resoved

[JimM11]

@steve_f162 If you can, do keep the forum updated with any result good/bad.👍

[PH36]

I was given a new router a few months ago and it didn't make any difference.

[Roger84]

New hub installed to see if it fixes the issue.

However, I'd be interested whether any of the phones on your network has triggered a fault.

If you have the issue with no voice, could you check in the Hub Manager (192.168.1.254) to see if all the handsets are still  "in reach".

I had 2 of the handsets showing as "out of reach" and I'm wondering if one handset having a communication issue with the hub is triggering it.

We tried adding an EE digital handset, but we have the same issue, although it could be one of the BT handsets being out of range that sets off the chain reaction.