20-10-2025 12:23 PM
We've had broadband and digital home phone for c1 year now (was BT before so just migrated over)
Phone has always worked fine until about a month ago - no dial tone so cannot dial out
You can ring it but rather than it announcing which number is calling like usual, it just rings and then if you answer the line is just dead
We had our AV installers out and they tested everything and couldn't understand it - eventually a Smart Hub box reset fixed the problem and the dial tone came back
BUT - it seems to go back into the same fault after about 24 hours and it isn't a good solution to have to turn the Smart Hub off and on again every time it stops working
Wondered if others have seen this and if so whether there is a simple fix or if it might need a new hub or something more fundamental than that?
29-10-2025 09:49 PM
@Nick_2811 You can just watch the video also.