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Dialling tone keeps going on digital home phone

Nick_2811
Investigator
Investigator

We've had broadband and digital home phone for c1 year now (was BT before so just migrated over)

Phone has always worked fine until about a month ago - no dial tone so cannot dial out

You can ring it but rather than it announcing which number is calling like usual, it just rings and then if you answer the line is just dead

We had our AV installers out and they tested everything and couldn't understand it - eventually a Smart Hub box reset fixed the problem and the dial tone came back

BUT - it seems to go back into the same fault after about 24 hours and it isn't a good solution to have to turn the Smart Hub off and on again every time it stops working

Wondered if others have seen this and if so whether there is a simple fix or if it might need a new hub or something more fundamental than that?

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