BT Decor 1200 Code 0284863 not connecting via DVA or receiving calls.

[Seejayuu]

A few months ago I switched to a fibre line with EE.  I was sent two DVAs with the hub.  When my BT Decor 1200 is plugged into the DVA and I pick up the receiver I hear the dialling tone and can dial out and get connected.  But sometimes when I pick up the phone there is no dial tone.  If I switch off the DVA power and switch on again the DVA blinks orange and then goes blue. Pick up the phone and there is a dialling tone and I can dial out !   

I didn't think it affected incoming calls until today.  I was expecting a call and it did not come at the expected time.  When I checked the phone - no dial tone!  I switched the DVA off and on, got the dial tone. Dialled 1571 and there was a message from my expected caller !

What is the cause of the problem and what is the solution?\

[Seejayuu]

@JimM11  Ah!  I thought the signal came through the electric wire work and not through the air <}:-(   Before I switched to fibre and was on copper wire I could connect my computer via the the mains network across the whole house.  I presumed this would be possible with fibre - but it isn't.  Now I know why.  Are wi-fi extenders any help to increase range from the hub?

[JimM11]

@Seejayuu NO NOT at all, the DECT Frequency range is NOT the same as wifi, do the move first for the DVA, same room may be ok just a power point in that room ie opposite corner may just be enough.

There are Dect Frequency booster's never used at all and they are just not cheap, a pair of Dect Home phones may be far better option, base at the Hub with a phone covers upstair's and a phone downstairs to cover the rest, general cost £30ish, or call EE and explain the DVA is not cutting it, they may send you a pair off phones FOC. Like this idea linked below.

Motorola E212 Twin Black | EE

[XRaySpeX]

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@Seejayuu wrote:

Before I switched to fibre and was on copper wire I could connect my computer via the the mains network across the whole house.  I presumed this would be possible with fibre - but it isn't.  

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That has nowt to with DECT & DV. You can still use with any BB Powerline adapters, also known as HomePlugs, which are devices that use your home's mains wiring to send data around your house. They are not v. efficient & tend to cut your speeds. They are an alternative WiFi Extenders but nowhere near as efficient.

[Seejayuu]

@JimM11 Thanks and noted. My learning curve is steep!  I'll call EE and see what happens.  Please can you clarify about DECT Home phones. Do I need a base unit to fit into my hub or is the hub already distributing a DECT signal?

[JimM11]

@Seejayuu There are many way's to do it, the EE Hub has an inbuilt Dect system, and EE have special phones that can connect direct, others also can but features may be lost, just going to link the video so take a look at that first.

How to set up your Digital Home Phone - The EE Community

[Seejayuu]

@XRaySpeX Thanks and noted. As I've said to Jim M11 my learning curve is steep.  When I had a copper phone line as far as I recall I used the HomePlugs connected into my phone hub to get online access to my computer.  From what you say are HomePlugs incompatible with the new fibre phone line?

[JimM11]

@Seejayuu Home plugs are fine, i use the Tp-Link version connected on a FF Full Fibre to my Asus hub for all the Ring doorbell/camera equipment, no issues at all, even have a remote unit in the remote garage for the wife when exercising or out gardening.

You just cannot do that for anything DV Digital Voice on the EE Hub side at all.

[XRaySpeX]

No, I said the reverse. They can be used with any BB connection be it ADSL, FTTC or FTTP but as I implied they are not to be recommended. They have nowt to do with your BB but are a means of distributing the LAN signals from the router about the house, as are WiFi Extenders.

[XRaySpeX]

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@JimM11 wrote:

You just cannot do that for anything DV Digital Voice on the EE Hub side at all.

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What's that mean? Are you trying to say that you can't extend DV/DECT using Powerlines. That would be true. They are for extending the LAN signals. 

[Jones01]

@Seejayuu ,

How was your phone connected previously? Was it plugged into a BT extension socket?