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wifi

Marymac60
Investigator
Investigator

‎05-12-2022 04:37 PM

I recently visited EE shop and increased my data allowance to 5GB, I'm  sim only after having a contract for well over 25 yrs. I now find my phone has no connection, can only phone which basically means a waste of time???

extremely unhappy with  this especially at this time of year shopping,communication etc 

unsatisfied customer ( may very well look elsewhere)

getting no satisfaction from EE on line /phoning

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎05-12-2022 04:39 PM

Sim-Only is still a contract. You sure you are not on PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Marymac60
Investigator
Investigator

‎05-12-2022 04:43 PM

H I am sim only...

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Marymac60

‎05-12-2022 06:45 PM

Hi @Marymac60,

Welcome to the EE Community. 🙂

What response to you get if you text BALANCE to 150?

Is it mobile data you're having issues with, or your home WiFi?

James

0 Helpful
Marymac60
Investigator
Investigator
In response to James_B

‎06-12-2022 11:10 AM

Hi ,I’ve been having issues with my phone connecting when my contract ended in July. As soon as I leave my home and go locally my phone loses connection and does not return until I return home.
I did change to sim only about 2mths ago and thought I would get the same actions on my phone( as promised). After struggling with it for a few weeks called into to shop and was informed I didn’t have enough Gb so signed up to get 5GB ........ told it would take a few days before loaded to my phone ,but, it is now day 12 and I still am no better.....
Still waiting frustratingly

Sent from Mail for Windows
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Marymac60

‎06-12-2022 11:23 AM

Hi @Marymac60,

What response do you receive if you text BALANCE to 150?

What type of phone are you using?

James

0 Helpful