Direct debit

AmyLuv · ‎06-12-2022

I noticed that the monthly direct debit that was supposed to be done at the end of the month did not go through because of insufficient fund in my account. Since it failed, is there any other day it can be done so I’ll make sure the money is there.
Also, can you please bring back the direct debit date to be on the 27th of each month?

XRaySpeX · ‎06-12-2022

If a DD fails EE will try again just 1 more time in about 7 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎06-12-2022

If a DD fails EE will try again just 1 more time in about 7 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎06-12-2022

Hi @AmyLuv

Thanks for coming here.

If the direct debit date is on a weekend this will be taken the next working day, is this what has happened?

Do you still have the direct debit showing active in your My EE?

Leanne 🙂